Common FAQs

If I am a student or teacher, do I have a discount for buying this App?

We now offer a 50% discount for students and teachers. You can register for digital coupons by mailing us the requirements listed below:

  1. Student ID photo/scan
  2. Valid proof for your current studying year
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How do I sync all my Eagle apps in different devices?

There are two ways to do so:

  1. Use cloud services that provide synchronizing services
    Eagle supports Google Drive, Dropbox, iCloud, and many cloud service platforms, all you need to do.is put your local Eagle files in the sync folder, and it will be synced to all your devices. If you aren’t familiar with cloud platforms, please refer to this video clip.

  2. Store your data in portable storage devices (such as USB) 
    If you don’t have internet access, you can also use your USB to synchronize your files, just put the files from Eagle to USB and you can bring it anywhere you like.

Just click the “Change Library” in “Library” on the Eagle App menu, and load the library folder stored in your USB and it will all be in your Eagle App.

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What OS does Eagle support?

Eagle can run perfectly on Windows 7 and macOS 10.9 and above, it’s all thanks to the outstanding structure and tech that makes it possible to experience this powerful app on both operating systems. To make sure your computer can run the app correctly, we provide you a 30-days trail to try out Eagle’s function and see how well it fits your PC!

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Why can’t I import contents from Pinterest?

Due to the blocking of China’s internet to Pinterest, if you are users in the China areas, please use VPN and try again. If problem still exists, try changing VPN methods, such as using Monocloud

Note: due to security and privacy issues, Eagle App is not able to gain access to non-public boards.

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Why does the browser extension keep telling me I don’t have Eagle App open?

Please make sure Eagle is on, if it already is, and the problem still exists, you can try:

  1. Turn off and restart Eagle App
  2. Turn your VPN’s proxy mode to “Auto Proxy Mode”
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I would like to know more details about how to use Eagle App?

Eagle provides many high efficiency methods to collect and manage your ideas, such as auto-tagging. You can refer to this article to know more about Eagle.

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Using Problems

I would like share my ideas stored in Eagle app with my team members, how do I do that?

There are currently two methods to accomplish this:

  1. Use the sync function of cloud drives
    Eagle supports Google Drive, Dropbox, iCloud, and many cloud service platforms, all you need to do.is put your local Eagle library folder in the sync folder and it will be synced to all your devices. If you aren’t familiar with cloud platforms, please refer to this video clip.

  2. Save your data in your company’s NAS device
    If your company provides NAS to share things with team members, you can simply drop your library folder in there and your team members will have direct access to the folder. 

Just click the 「Change Library」 in 「Library」 on the Eagle App menu, and open the library folder saved in your NAS into your Eagle App.

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Can I browse computer files and folders through Eagle?

This function is not yet available; Eagle’s tech can enhance the loading speed of pictures and the performance of add-ons, but is still not yet able to access your computer file systems.

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Can I use Eagle App on my smart phone?

We will develop iOS/Android version of Eagle in the future, if you have any suggestions or ideas for the portable version of Eagle, click here and let us know.

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What kind of files do Eagle support?

Eagle for macOS support JPG、PNG、BMP、GIF、TIF、Sketch、PSD、AI、SVG、WebP、EPS、ICNS、Base64。

Eagle for Windows support JPG、PNG、BMP、GIF、TIF、PSD、AI、SVG、WebP、EPS、PS、Base64。

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Can I backup Eagle data?

Of course you can, it is very easy to do so. All you need to do is just copy the library folder to the target path you would like to back up your files.

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Import 3rd-Party contents

How do I import Pinterest pins to Eagle?

You can go to “Import from Pinterest” in “File” and activate the function to import your Pinterest images, all you need to do is authenticate Pinterest and you can easily let your ideas flow from Pinterest to Eagle.

Due to the blocking of China’s internet to Pinterest, if you are users in the China areas, please use VPN and try again. If problem still exists, try changing VPN methods, such as using Monocloud

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How do I transfer my data from Inboard to Eagle?

Step 1: output your data
First of all you’ll need to back up your data from Inboard, go to “File” > “Library” > “Backup” and back up your library data. You will then see a “InboardBackup.zip” file in your file folder, double click to unzip it.

Step 2: Import it to Eagle 
Go to “File”>”Import Others”>”Inboard” and select the InboardBackup file folder then click confirm, and your things will be imported from Inboard to Eagle!

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Licensing and Purchasing

What payment methods does Eagle support?

We now support Paypal, in the future we plan to open up to WeChat and Alipay.

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Can I purchase this app on App Store?

We are quite sorry but this app is not available on App Store due to policy problems, such as verifications take over a week and Apple’s Sand Box policies will slow down and limit Eagle’s many functions and features.

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How many devices can I use for one derail code?

Each serial number can be used for two computers, Windows and Mac are both available for use.

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I have the serial number already, how do I activate the application?

After you have successfully bought the serial code, you can find it in your email, activate Eagle, and click “Eagle”>”register” on the Menu, then key in your serial code, and Eagle is free for you to use.

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How do I transfer the serial code to another device?

You can cancel the bond of the serial code by clicking 「Eagle」>「Unregister」, then you can use that code on a different device.

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If my PC has broken down or has been lost, am I able to transfer my serial code to another device under this situation?

Yes you can, you don’t need to worry about losing your number if something bad happens to your original device, the unbound can be done on the new device as well.

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Problem Reports

I have found a bug or a have a suggestion to give, how do I report this in?

You can write down your problems or suggestions and email it to us, we will contact you as soon as we can after we receive your mail.

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How do I contact the Eagle development team?

We are looking much forward to every user to leave us suggestions and comments; you can contact us through the following methods:
Twitter: https://twitter.com/eagle_app/
Facebook: https://www.facebook.com/eagleapp/
Email: services@eagle.cool

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Corporate cooperation

If I would like to purchase a big quantity of this app, are there any special discounts to offer?

Yes there is, please contact us, and we will offer you the biggest discount possible.

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I would like to work/cooperate with the Eagle development team, how should I contact you?

You can get to us through the following methods; we look forward to receive your mail.
Facebook: https://www.facebook.com/eagleapp/
Email: services@eagle.cool

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