Licensing & Purchase
Learn about billing, license codes, and how to manage your license.
Activation
Help you quickly launch and activate Eagle software
- Unable to activate Eagle, it shows "incorrect license key or email"
- Can I activate Eagle without Internet?
- I have purchased the license key, how do I activate Eagle?
- Why do I see a trial expiration warning when offline after activation?
- Can I activate Eagle offline without an internet connection?
- Are Eagle license keys cross-platform for Windows and macOS?
- How many devices can a single Eagle license key activate?
- What should I do if the resend function says “license not found”?
- What should I do if I entered the wrong email during first activation?
- How do I log into my Eagle account?
- Can multiple OS user accounts on the same device use Eagle?
- How do I activate Eagle using a license key?
- What should I do if "Unable to connect to network" appears during activation, but the network is working normally?
Payment & Transaction
Resolve common issues during payment, including payment methods, invoice requests, and failed transactions.
- I have purchased Eagle. How do I get an invoice?
- Can I make a business-to-business (B2B) payment for my purchase?
- I didn't receive the license key after purchased
- Are there any payment methods other than PayPal?
- How can I check my Eagle purchase history?
- Can I request a reimbursement invoice for an educational license purchase?
- Does Eagle offer a business version? How can I purchase it?
- Is Eagle a one-time purchase or a subscription?
- How long does it take to receive an invoice?
- What should I do if I entered the wrong email and didn’t receive my license?
- Can I purchase Eagle in App Store?
Coupon
Learn how to obtain, use, and manage your coupons
- Do I get a discount if I am a student?
- What should I do if my discount code has expired?
- I got the verification email but no discount code. What should I do?
- Can multiple Eagle discount codes be used together?
- What’s the difference between educational and full-price licenses?
- Does Eagle offer promotional discounts?
License Management
Retrieve, reset, and manage your license keys
Device Management
Manage your bound devices, including authorization transfer and removal
- How to unbind my license key and reactivate on other devices?
- Is my license key still valid after I reinstall my OS?
- If my computer is lost or broken, can I transfer my license key to other device?
- How can I see which devices are linked to my license key?
- How can I deactivate a device’s license authorization?
- How do I transfer my license key to another device?
- How do I deactivate Eagle when leaving a company or switching devices?
- How can I view the license or account details on an activated device?
- How can I check the license key I’m currently using?
- How can I view license usage on team members’ devices?
- Will frequent device changes cause account restrictions?
- Should I deactivate Eagle before reinstalling the OS?
- Will a new computer count as a second device?
- Is there a device limit for Eagle license keys?
- Can I merge multiple Eagle license keys into one?
- How do I unbind a device so I can use the license on a new one?
- How do I reclaim and reassign a license key for my team?
- How do I manage license keys of former team members?
- How do I manage devices currently using a license key?
Refunds
Handle refund-related issues, including application and status check
- How to request a refund?
- Can I apply for the educational discount after purchase and get a refund?
- Can I request a refund and repurchase after receiving a discount code?
- Can I reapply for educational pricing after paying full price?
- I forgot to use my student status. Can I get a refund or price adjustment?
Usage Rights
Check usage scope, authorized devices, and permission settings for your license
- It's my first time using Eagle and it showed "Trial Expired"
- Is my license key lifetime valid?
- How many devices can be activated by one license key?
- What’s the difference between the paid and trial versions of Eagle?
- Can users of older versions access new features?
- How to delete an Eagle account or cancel membership?
- How can I check if I have a monthly, yearly, or lifetime membership?
- Are there usage differences between educational and full-price licenses?
- Can I share a license key with someone if we buy it together?
- Can I resell my Eagle license key?
- Does a dual-boot computer count as two devices?
- Can I share my Eagle license key with someone else?
- Why is the Eagle license limited to 2 devices?
- Can I use my personal license on a company-owned device?
- Is the 3.0 license key compatible with version 4.0 of Eagle?
- Do I need to pay extra for software upgrades?
Security & Misuse
Prevent misuse and manage the security of your license
Data Sync
Learn how Eagle handles data sync, cloud storage, and multi-device access.
- How much free cloud storage does Eagle offer?
- Why can’t I sync content even with the same license key?
- Can a company use one license key for syncing across multiple devices?
- Will my files still be there after I deactivate the license?
- Will I lose files or images after switching to a new license key?
- Will activating Eagle on another device affect my original library?
- Can libraries be shared between different license keys?
License & Email Recovery
Lost your license or email? Learn how to recover and rebind your account.
- How can I retrieve my Eagle license key?
- Will changing the linked email affect my Eagle library content?
- I remember my proof of purchase but not the email. Can I retrieve it?
- How can I retrieve the email I used when activating Eagle?
- I have a license key but lost my email. Can I change the email address?
- How do I change the email address linked to my license key?
- How can I recover my license if I no longer have access to my email?