Licensing & Purchase
Learn about billing, license codes, and how to manage your license.
Activation
Help you quickly launch and activate Eagle software
- Unable to activate Eagle, it shows "incorrect license key or email"
- Can I activate Eagle without Internet?
- I have purchased the license key, how do I activate Eagle?
- Why do I see a trial expiration warning when offline after activation?
- Can I activate Eagle offline without an internet connection?
- Are Eagle license keys cross-platform for Windows and macOS?
- How many devices can a single Eagle license key activate?
- What should I do if the resend function says “license not found”?
- What should I do if I entered the wrong email during first activation?
- How do I log into my Eagle account?
- Can multiple OS user accounts on the same device use Eagle?
- How do I activate Eagle using a license key?
- What should I do if "Unable to connect to network" appears during activation, but the network is working normally?
Payment & Transaction
Resolve common issues during payment, including payment methods, invoice requests, and failed transactions.
- I have purchased Eagle. How do I get an invoice?
- Can I make a business-to-business (B2B) payment for my purchase?
- I didn't receive the license key after purchased
- Are there any payment methods other than PayPal?
- How can I check my Eagle purchase history?
- Does Eagle offer a business version? How can I purchase it?
- Is Eagle a one-time purchase or a subscription?
- How long does it take to receive an invoice?
- What should I do if I entered the wrong email and didn’t receive my license?
- Can I purchase Eagle in App Store?
Coupon
Learn how to obtain, use, and manage your coupons
License Management
Retrieve, reset, and manage your license keys
Device Management
Manage your bound devices, including authorization transfer and removal
- How to unbind my license key and reactivate on other devices?
- Is my license key still valid after I reinstall my OS?
- If my computer is lost or broken, can I transfer my license key to other device?
- How can I see which devices are linked to my license key?
- How can I deactivate a device’s license authorization?
- How do I transfer my license key to another device?
- How do I deactivate Eagle when leaving a company or switching devices?
- How can I view the license or account details on an activated device?
- How can I check the license key I’m currently using?
- How can I view license usage on team members’ devices?
- Will frequent device changes cause account restrictions?
- Should I deactivate Eagle before reinstalling the OS?
- Will a new computer count as a second device?
- Is there a device limit for Eagle license keys?
- Can I merge multiple Eagle license keys into one?
- How do I unbind a device so I can use the license on a new one?
- How do I reclaim and reassign a license key for my team?
- How do I manage license keys of former team members?
- How do I manage devices currently using a license key?
Refunds
Handle refund-related issues, including application and status check
Usage Rights
Check usage scope, authorized devices, and permission settings for your license
- It's my first time using Eagle and it showed "Trial Expired"
- Is my license key lifetime valid?
- How many devices can be activated by one license key?
- What’s the difference between the paid and trial versions of Eagle?
- Can users of older versions access new features?
- How to delete an Eagle account or cancel membership?
- How can I check if I have a monthly, yearly, or lifetime membership?
- Can I share a license key with someone if we buy it together?
- Can I resell my Eagle license key?
- Does a dual-boot computer count as two devices?
- Can I share my Eagle license key with someone else?
- Why is the Eagle license limited to 2 devices?
- Can I use my personal license on a company-owned device?
- Is the 3.0 license key compatible with version 4.0 of Eagle?
- Do I need to pay extra for software upgrades?
Security & Misuse
Prevent misuse and manage the security of your license
Data Sync
Learn how Eagle handles data sync, cloud storage, and multi-device access.
- How much free cloud storage does Eagle offer?
- Why can’t I sync content even with the same license key?
- Can a company use one license key for syncing across multiple devices?
- Will my files still be there after I deactivate the license?
- Will I lose files or images after switching to a new license key?
- Will activating Eagle on another device affect my original library?
- Can libraries be shared between different license keys?
License & Email Recovery
Lost your license or email? Learn how to recover and rebind your account.
- How can I retrieve my Eagle license key?
- Will changing the linked email affect my Eagle library content?
- I remember my proof of purchase but not the email. Can I retrieve it?
- How can I retrieve the email I used when activating Eagle?
- I have a license key but lost my email. Can I change the email address?
- How do I change the email address linked to my license key?
- How can I recover my license if I no longer have access to my email?